Your Privacy Is Our Priority
Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or use our jewellery-related services.
1. Information We Collect
When you use our website or purchase our products, we may collect the following information:
Full name
Mobile or phone number
Email address
Billing address
Shipping or delivery address
Order and purchase details
Payment and transaction information
Account login information
Product preferences and wishlist information
Information provided through customer support or contact forms
Website usage and browsing information
Device, browser, and technical information
IP address and other information collected through cookies and similar technologies
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your personal information for the following purposes:
To create and manage your customer account.
To process and confirm your orders.
To arrange payment and transaction processing.
To pack and deliver your jewellery orders.
To provide order, shipping, and delivery updates.
To respond to customer queries and support requests.
To process returns, cancellations, exchanges, and refunds.
To improve our products, website, services, and customer experience.
To personalize your shopping experience.
To maintain your wishlist, cart, and account preferences.
To prevent fraudulent, unauthorized, or suspicious transactions.
To maintain website security and protect against misuse.
To comply with applicable legal and regulatory requirements.
To communicate important information regarding our services, policies, or orders.
3. Payment Information
Payments made through our website may be processed by trusted third-party payment service providers.
We may collect transaction-related information necessary to confirm your payment.
Sensitive payment information such as card details may be handled directly by the applicable payment gateway.
We do not intentionally store complete credit or debit card details on our servers.
Payment providers may process your information according to their own privacy policies and security practices.
4. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers when required to provide our services, including:
Payment gateway and payment processing providers.
Courier and delivery partners.
Hosting and server providers.
Website and technology service providers.
Customer support service providers.
Fraud prevention and security service providers.
Professional advisors where legally required.
Government authorities or law enforcement agencies when required by applicable law.
These service providers are expected to use the information only for the purpose for which it is provided.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us to:
Remember your login or shopping preferences.
Keep products in your shopping cart.
Understand how visitors use our website.
Improve website performance and functionality.
Remember selected preferences.
Provide relevant content and improve user experience.
Analyze website traffic and usage patterns.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
Our security measures may include:
Secure website connections.
Access controls and authentication.
Secure hosting infrastructure.
Regular monitoring of website security.
Limited access to personal information.
Appropriate security practices for handling customer information.
However, no online platform, website, or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained to:
Complete and maintain records of your orders.
Provide customer support.
Process returns, refunds, or warranty-related requests.
Maintain business and financial records.
Resolve disputes.
Prevent fraud or misuse.
Comply with legal, tax, accounting, or regulatory requirements.
When information is no longer required, we may securely delete or anonymize it where appropriate.
8. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information.
You may contact us to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Update your account or contact details.
Request deletion of certain personal information, where legally permitted.
Ask questions about how your information is being used.
Withdraw consent for certain communications.
Opt out of promotional communications.
Some information may need to be retained where required for legal, security, accounting, or legitimate business purposes.
9. Marketing Communications
If you have opted to receive promotional communications from us, we may send information about:
New jewellery collections.
Special offers and discounts.
Promotional campaigns.
New product launches.
Seasonal or festive collections.
Other relevant updates about our products and services.
You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting our customer support team.
Please note that you may still receive essential communications related to your orders, payments, account, or transactions.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with your personal information.
11. Children's Privacy
Our website and services are intended for general customers and are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
12. Fraud Prevention and Security
We may use customer and transaction information to identify and prevent suspicious or fraudulent activity.
This may include:
Detecting unusual transactions.
Preventing unauthorized account access.
Protecting customers from fraudulent activities.
Investigating suspicious orders or payment activity.
Protecting the security and integrity of our website.
We may share relevant information with payment providers, security service providers, or authorities where necessary.
13. Account Information
If you create an account on our website, you are responsible for keeping your login credentials confidential.
We recommend that you:
Use a strong and unique password.
Do not share your password with others.
Log out of your account when using a shared device.
Contact us immediately if you suspect unauthorized access to your account.
We are not responsible for unauthorized access resulting from credentials being knowingly or negligently shared by the customer.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our business practices.
Website functionality.
Legal or regulatory requirements.
Security practices.
Services or products offered by us.
Any changes will be published on this page along with the updated date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact our customer support team.
You may contact us regarding:
Privacy-related questions.
Requests to update or correct your information.
Requests concerning your personal data.
Account-related privacy concerns.
Questions about cookies or data usage.
Any other privacy-related matter.
Contact Details:
Email:eht@gmail.com
Phone: 8585854525
Address: Pune